Contact Support

Order and After-sales Support

Ask about plan differences before ordering, check activation progress after payment, or handle payment issues.

Telegram SupportRead FAQ

Working Hours

09:00-24:00 Beijing time. Paid orders and Pro 20X business orders are prioritized.

Before Contacting

Prepare order ID, plan, payment time, account email and screenshots for faster checking.

Self-service

Recharge flow, failed payment, quota difference and refunds are covered in FAQ and payment help.

Security reminder: only use the support link shown here and never disclose passwords, verification codes or sensitive payment data to unknown accounts.
Contact FAQ
What should I provide to support?

Order ID, plan name, payment time, OpenAI account email and screenshots.

Are orders handled outside working hours?

Replies may be slower outside working hours. Paid orders are processed by priority when support is online.

What if the Telegram link does not open?

Check your network first, then use FAQ, payment help and order lookup for self-service.